In today’s Internet age, it’s a basic necessity for every company to have effective IT solutions for the management of their cybersecurity, their IT infrastructure, their network protocols, and a whole list of other IT-connected functions.
In general, businesses can choose three different strategies to handle their IT system. The first option is to have an in-house team to handle all IT issues. Secondly, they can choose to outsource their IT needs. Or, thirdly, they can outsource some functions, while at the same time retaining a small in-house team.
Most large organizations prefer to have an in-house team to handle all their IT services. However, this may not always be the most effective approach, especially for small to medium-sized enterprises (SMEs).
It takes a lot of time to find and recruit experienced IT staff. Recently graduated candidates have the necessary certifications and training, but they may not be experienced enough to handle all IT needs of your organization.
Also, having IT specialists on the payroll is very expensive, and many organizations don’t have the budget to afford them.
Because of this, many businesses prefer to outsource their IT needs. Most choose to outsource a part of their IT functions, while at the same time keeping one or two IT staff in-house.
The following are the key benefits of outsourcing IT support:
You can focus on your core business:
Hiring, training, and maintaining IT staff can divert a lot of time and resources from running your main business. When you outsource your IT needs, you get to spend more time and resources on the core aspect of your business.
Also, your in-house team may experience some difficulties resolving IT issues they have not come across before. While they are spending time trying to research the best solutions to the problems, your organization will lose valuable time and money.
An established IT outsourcing provider, on the other hand, has a lot more experience with most major IT issues, and therefore will be able to resolve them faster. These companies have faced most scenarios while working for other clients. They will draw on their extensive experience to resolve your issues, so your business can be up and running in no time.
It is less expensive:
If you hire in-house IT specialists, you’ll spend a lot of money paying not just their salaries, but also all the associated overheads, including computers, desk space, benefits, and so forth. These overhead costs disappear when you outsource IT support.
Also, the services of some IT specialists may only be required occasionally, but if you hire them full time, you’ll have to pay for them even when you don’t need them. If you outsource your IT services, however, you only pay for the services you actually use, and when you need them, which can be a huge cost saving.
For small to medium scale companies that do not need more than a few hours of IT support weekly, outsourcing is the way to go. You will only pay for the few hours of IT support that you actually need.
You get tailor-made IT solutions:
Every organization requires unique IT services to cover their IT needs. If you have in-house IT staff, your personnel may not be experienced enough to handle all challenges that arise, and you may, therefore, need to hire additional staff to deal with new issues.
But if you outsource your IT services, you are working with a specialist company that can provide you with experts to deal with all issues. They can put together a customized package to cover all your IT needs and adjust that package if your needs change over time.
You get IT advice from professionals:
It is always too good to get advice from experts, especially if you are not an IT expert yourself. They serve as consultants that can examine things from an expert’s point of view, and give you valuable advice.
Also, when you are starting your own IT department, you may not even be sure what kind of specialist you need to hire. But a specialized IT company can advise you exactly what you’ll need to get.
External IT firms will also keep you up to date with the latest IT policies and how they may affect your business. IT firms are also great at identifying new cyber threats and notifying you of ways by which you can protect your business and your clients from these threats.
Their expert advice will save you a lot of time and money, since you don’t have to learn by trial and error.
Implement new solutions faster:
It usually takes a lot of time for an in-house team to get acquainted with new technology.
They will need to research the new technology, figure out how to implement it for your organization, and how to maintain and integrate it with your other IT functions. Since they have to do all this while performing their usual IT work, this may slow down many of their tasks.
But external partners are always ready to install and run new technology since that’s part of their core business. So, with an external IT support provider, your organization will implement new technology faster and compete more favorably.
It’s very challenging for small and mid-sized enterprises to run state-of-the-art IT support systems. But when you outsource your IT services, you can run an effective IT support system easily, while focusing on your core business.